Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us through our website, phone number, or other communication channels
• Request information about our products or services
• Communicate with us via text message or email

The information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Any information or content you provide in communications with us, including SMS or MMS messages

2. Mobile Messaging & SMS Terms (Opt-In & Consent)

We collect mobile phone numbers from consumers who:

• Initiate text message conversations with our business
• Submit their phone number through our website contact forms
• Provide verbal consent during phone conversations

By providing your mobile number or initiating a text conversation with Eastern Group, LLC, you expressly consent to receive SMS and MMS messages related to your inquiry, account, services, or customer support requests.

Message frequency may vary depending on your interaction with us. Standard message and data rates may apply.

Consent to receive text messages is not a condition of purchase.

3. Third-Party Sharing Prohibition

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We may share information with service providers solely for the purpose of operating our business and providing services to you, provided those parties are contractually obligated to maintain the confidentiality and security of your information.

4. SMS Opt-Out Rights

You may opt out of receiving SMS messages from Eastern Group, LLC at any time.

To stop receiving messages, reply with any of the following keywords to any message from us:

• STOP
• END
• CANCEL
• UNSUBSCRIBE

After opting out, you will receive one final confirmation message confirming your unsubscribe request. You will no longer receive SMS messages unless you opt back in.

To resume messaging, reply START or UNSTOP at any time.

5. Customer Support & HELP Instructions

If you need assistance regarding our SMS communications, reply HELP to any text message from us for additional support information.

You may also contact us directly using the information provided below.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of your information where applicable by law

To exercise any applicable privacy rights, please contact us using the information below.